Frequently asked questions and answers

Where to buy the Urbana card

You can buy your Urbana card at any of the Urbana machines, which are mostly located in the immediate vicinity of bus stops, at kiosks and newsagents’, at selected petrol stations and post offices, in several Mercator and Spar shopping centres, at the LPP Passenger Centre on 56 Slovenska Cesta in Ljubljana, at the Ljubljana bus station on 4 Trg OF, at the two tourist information centres, on  10 Krekov Trg and 2 Adamič-Lundrovo Nabrežje, as well as at any place with the Urbana logo (red circle inscribed with Urbana).

Opening hours

The opening hours of the LPP Passenger Centre on 56 Slovenska Cesta in Ljubljana are from Monday to Friday from 8:00 a.m. to 3:30 p.m, and on Wednesday from 8:00 a.m. to 5:00 p.m. The office is closed on Saturdays and Sundays. Their services include the sales of Urbana cards, the creation of term Urbana cards, ticket sales, time table information, etc.

The Ljubljana bus station opening hours for LPP bus tickets are from 6:00 a.m. to 8:00 p.m., including weekends and holidays. Their services include the sales of Urbana cards, the creation of term Urbana cards, ticket sales, time table information, etc.

Fare payment modes

You can pay your fare on a LPP bus by an Urbana card with preloaded credit and/or a term pass (you will not be able to pay the driver in cash). You can pay you fare in cash with the driver on a regional coach.

Loading credit on an Urbana card

You can load credit on your Urbana card wherever Urbana cards are sold. The maximum amount of credit on an Urbana card is EUR 50.00.

Free buss changes inside 90 minutes

When you have paid your fare by Urbana, you can change buses free of charge for 90 minutes after the initial validation. You must hold your Urbana card against a validating machine on your new bus, too (the system will not charge your card, however it will register the change). There are no free changes of city buses for regional coaches or vice versa.

Paying the bus fare by the Urbana card

Getting on a bus, hold your Urbana card next to one of the two validating machines. One of the machines is located next to the driver’s seat, and the other one is installed on a nearby pole in the immediate vicinity of the entrance. If the validation of your Urbana card is successful, the reader will show a green tick. If there is insufficient credit on your Urbana card or the system detects an irregularity, there will be a red cross. If there is no a green tick on the reader, the validating machine has not identified your card. In this event, hold the card against the validating machine for a few seconds. If there is still no a green tick visit our LPP Passenger Centre on 56 Slovenska Cesta, so that we can verify the functioning of the card and replace it, if necessary. After a successful validation, the system will charge your card a one way fare from the credit.

Fare payment for more than one passenger

You can use your Urbana card to pay fares for multiple passengers. Tell the bus driver the number of passengers you wish to pay the fares for, not counting yourself. For instance, if you wish to pay the fare for one extra passenger only, tell the driver that you will pay one fare. Hold your Urbana card against the validator, only after the driver has set the system to one additional passenger. By default, the system will charge the card for your fare as well as for the fare of the person accompanying you. When changing buses, just hold your Urbana card against a validator and move along through the vehicle (do not address the driver; if the driver should ask, tell him or her that you are changing buses).

How to acquire a general term Urbana card (monthly pass)

In order to apply for a general monthly pass, visit the LPP Passenger Centre on 56 Slovenska Cesta in Ljubljana or the Ljubljana bus station on 4 Trg OF. Bring an ID document. We can issue a general monthly pass for city or integrated transport (zone system) or regional transport.

How to acquire a subsidised student pass

Fill in the Subsidized Pass Application form. The form must be approved by your school. In the event that you reside in Slovenia for purposes of practical training within the framework of your studies, fill in the Practical Training Certificate form, also to be approved by your school, in addition to the Subsidized Pass Application form. To apply for a subsidised pass, visit the LPP Passenger Centre on 56 Slovenska Cesta in Ljubljana. Bring an ID document.

Fare payment controls on the bus

Fare payment controls are carried out by the control service. When asked by a controller, you must show your Urbana card for inspection. If your name is stated on the card, you may be required by a controller to show an ID as well. An Urbana name card may only be used by the card holder.

Free rides

City and regional transport is free of charge for children up to 6 years old. This does not apply to organised groups of children in regional transport (organised transport of large groups of children is subject to payment).

Zone system

LPP uses a zone transport system of city and integrated lines. The fare prices are determined according to the zone, in which we travel or into which we change. The zones on the zone map are colour-coded and numbered from 1 to 3.

If you travel in Ljubljana, it is considered that you are within Zone 1. If you travel from Ljubljana to Zone 2, you must choose Zone 2 on a validator machine upon boarding a Zone 2 bus before holding your card against the machine.

You are leaving Ljubljana or returning home, but there is still credit on your Urbana card

Unused credit remaining on your Urbana card cannot be cancelled. You can use the credit for your next visit to Ljubljana or places with LPP lines. No more than five years may pass before you use your card the next time, as the card credit will expire after that.

You have lost your Urbana card

If you have lost your name Urbana card, dial 386 (0)1 43 05 177 at the LPP Passenger Centre on 56 Slovenska Cesta in Ljubljana to enquire whether it has been found. Also, visit the Passenger Centre to order a new copy of the card.

Smart phone Urbana app

You can download the Urbana app on your smart phone from Google Play to replace your physical Urbana card. You can only load credit or a transferrable monthly pass on the Urbana app, but not other types of term passes. Your phone must be unlocked with the NFC function on when you board a bus. Hold the NFC antenna side of your phone against the validating machine on the bus.

Tourist card

Among other things, your Urbana tourist card can be used to pay fares on buses in the LPP zone system (Zones 1, 2 and 3), and on the Brnik Airport – Ljubljana regional line. Follow the link to learn more about the Urbana tourist card https://www.visitljubljana.com/en/visitors/ljubljana-card/

Forms, charts and instructions

• Subsidized Pass Application

• Practical Training Certificate

• Map of Zones

• Map of Bus Routes

• General leaflet on LPP